CRISIS AND CONFLICT MANAGEMENT

Crisis and conflict are inevitable in any organization, especially in high-pressure environments.

This training focuses on equipping staff with essential tools to recognize, manage, and resolve conflicts, while also responding effectively during crisis situations. Participants will explore the nature and causes of conflict, learn practical resolution strategies, and develop the ability to remain calm and productive under pressure. The session also covers communication techniques, emotional intelligence, and team-based approaches to problem-solving during times of tension or disruption. By the end of the training, staff will be better prepared to handle internal disputes, respond to emergencies, and maintain a supportive and focused work environment—even in the face of challenges.